Refund & Subscription Cancellation

Our promise

If something isn’t right with your order, we’ll make it right. Reach out within 30 days of delivery and we’ll arrange a refund, replacement, or store credit — whichever you prefer.

One-time orders

• Unopened items: full refund to your original payment method within 30 days of delivery.
• Opened or partially used items: if the product didn’t agree with your skin or you’re unhappy with it, contact us — we’ll offer a refund or replacement on a case-by-case basis.
• Damaged in transit: send a photo within 7 days and we’ll ship a replacement at no cost.
• Refunds are processed within 5–10 business days after we receive the returned item (when a return is required).

Auto-refill subscriptions

Subscriptions renew automatically at the cadence you chose at checkout. You stay in full control:

• Cancel anytime from Your Account → Manage Subscription. Cancellation is effective immediately and prevents future renewals.
• No cancellation fees — ever. You only pay for shipments already sent.
• Already shipped? If a renewal ships before you cancel, contact us within 7 days of the charge for a full refund (unopened) or store credit (opened).
• Pause instead of cancel: use the customer portal (Manage payment & invoices) to skip a delivery or change your renewal date.

How to request a refund

Email hello@tabvinity.com with your order number, or write us through the contact page. We typically reply within one business day.